The MISSION generally speaking of emergency dispatchers and 911 call takers is: “To provide timely, professional, quality service to a highly diverse group of members of the community, fellow members and agencies, through empathy, compassion and respect, ensuring that public safety is the highest priority”.
This mission depends on today’s emergency dispatchers and “911″ call takers being educated and effectively prepared to provide timely, clear and effective instruction to those calling that may be under extreme duress.
This course provides emergency and “911″ call takers with effective instructions, strategies and principles that will allow them to provide timely instruction and direction to those person(s) involved in an active shooter, violent intruder, home invasion or occupied burglary in progress. This 4 or 8 hr. version of this course will allow dispatchers and call takers to not only be educated in a classroom format by listening, analyzing and learning from actual “911″ calls from other high profile armed intruder events. Additionally all course participants will not only participate in walk-throughs and instructor demonstrations for “lockdown” and “lockdown failure” through a simple “3 OUT” strategy of gross motor skills principles and techniques for effective response to these types of situations. The course participants will also practice what they have learned in a scenario based training environment. All course participants will then participate or observe others in table top exercises where 911 CALL simulations for these types of events are in progress and will have the opportunity to educate and instruct callers on how to “prevent access” or quickly develop an “improvised safe area” in compressed time frames.
One of our instructors has said the following that he applies to crisis in progress, “In the absence of direction those under crisis will SELF-DIRECT!”. “Self Direction” in crisis typically equates to panic and chaos. The dispatcher or 911 call takers ability to effectively provide clear and timely instruction that includes emergency tasking while professional first responders are enroute is absolutely critical.