S.A.F.E. Approach for the Workplace – Verbal & Physical Conflict Management Resolution


Duration 2-hour, 4-hour and 8-hour training options

Workplaces are facing an increasing level of hostility as our culture drifts and changes. Often debate concerning these changes occurs on cable news, in courtrooms and in living rooms. But sometimes it turns violent and is unleashed in our workplaces.

These attacks can be motivated by any number of issues. In addition, workplaces can be caught in the crossfire of a domestic dispute or a mentally ill individual. Since organizational leaders are charged to care for their employees, these realities cannot beignored.

Are your employees prepared to effectively handle an encounter that includes anger, rage or assault? Unfortunately, most workplaces must answer “no.” But change is possible. It’s time to get S.A.F.E. In this course, we focus on:

S – afety
A – ttitude
F – ocus
E – mpathy

The S.A.F.E. Approach helps organizations effectively respond to threats in a manner that maintains dignity and respect for all using Biblical principles. The chief goal is to de-escalate a hostile situation so that violence never occurs.

However, no matter how skilled our approach, some physical attacks cannot be prevented. Because of this, the S.A.F.E. Approach provides instruction for employees and volunteers on how to respond to a physical attack.

Curriculum Overview

Skills
Level I
Recommended for all Workplace staff.
Two hours of classroom instruction covering topics including:

  • Interpersonal communication.
  • Safety awareness.
  • Recognizing and diffusing conflict and aggression.

Level II
Classroom instruction recommended for staff who regularly interact with the public and people under duress.Level II builds upon the skills learned in Level I. Two additional hours of training focus on a series of physical skills designed to help you protect yourself when attacked. You’ll learn how to break free from choke holds, hostile grips, “bear hugs” and other types of assault.

Level III
Classroom instruction recommended for employees and volunteers who may be called upon to protect themselves or others if physical conflict occurs. Level III builds upon the skills learned in Levels I and II. Four additional hours of training focus on learning team skills that stabilize a person who is intent on hurting himself or others.